Here, you will see all of the reviews for your business, both positive and negative. To do this, open the app and search for your business. If you see a review that has been deleted, it will say, “This review has been removed.” Google Maps appĪnother way to see deleted Google reviews is to use the app. To do this, open the app and select your business. The first way is to use the Google My Business app. There are a few different ways to see deleted Google reviews. They should be able to tell you why the reviews were removed and whether or not there’s anything you can do to get them back. If you’re trying to figure out why your Google reviews have disappeared, the best thing to do is to contact Google directly. For example, if a customer leaves a check on your listing but doesn’t include any star rating, the review may not show up immediately (or at all). This isn’t something you can control, but it can still be frustrating.įinally, it’s possible that there was an issue with the way the review was submitted. This is most likely to happen if you’ve been soliciting reviews from customers or if your reviews are found to be fake.Īnother possibility is that the person who left the review has deleted their Google account. First, Google may have removed them due to a policy violation. There are a few potential reasons why Google reviews disappear. What could have caused your Google reviews to disappear, and how do you get them back? This can be incredibly disheartening if you’ve spent time and effort building up a strong base of reviews, only to have them vanish into thin air. One of the more frustrating things that can happen when you manage a Google My Business listing is when your reviews suddenly disappear. Learn more about flagging reviews as inappropriate.Are your Google reviews disappearing? Here’s what you should do If you believe that a Google review violates the posting guidelines , you can flag it as inappropriate. Doing so shows that you pay attention to your customer’s experience. This helps you come across as more authentic. Show that you’re a real person by signing off with your name or initials.It’s best to say something that demonstrates compassion and empathy. For example, bad weather caused you to cancel an event, but you monitor the weather and provide advance cancellation warnings when possible. Show how you can make uncontrollable issues actionable. Explain what you can and can't do in the situation. Acknowledge mistakes that were made, but don’t take responsibility for things that are out of your control. Check your records for the reviewer and their experience with your business. Investigate the reasons behind the reviewer’s negative impression of the business.A positive post-review interaction and your reply shows prospective shoppers that you really care and often leads the customer to update their original review. Instead, suggest that they contact you personally by email or phone to resolve the issue. This includes on Maps, on other services, or in the real world. Do not share personal data of the reviewer or attack them personally.Here are some best practices to keep in mind: Reviews can also help identify points on how to improve future customer experiences. For example, the customer may have had mismatched expectations. Negative reviews aren't necessarily a sign of bad business practices.
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